Which statement indicates a well-structured business objective?

A well-structured business objective is clear, specific, measurable, achievable, relevant, and time-bound (SMART). The selected option focuses on minimizing customer wait times to under 5 minutes, which provides a quantifiable target. This objective can be easily measured and assessed, allowing for clear performance tracking against the goal.

Setting a maximum wait time establishes a clear standard for performance, driving efforts towards enhancing customer service and efficiency. This specificity aligns with the overall goal of improving the customer experience, making it relevant to business operations.

Other options, while perhaps valuable actions or considerations, lack the clarity or measurability that characterizes a well-structured business objective. For instance, merely requiring manager approval, allowing password resets, or providing reports does not define a clear target or desired outcome, which makes them less effective as business objectives. They focus on processes or permissions rather than quantifiable results that can drive business improvement.