Which scenario can be satisfied with a user action?

The scenario that a user can transfer a case at any point in its life cycle aligns perfectly with the concept of user actions in Pega. In Pega's workflow and case management processes, a user action typically refers to the operations that users can perform to interact with cases, manage workflows, or influence the direction of case processing.

Transferring a case is a concrete action that a user can initiate, allowing for flexibility in managing the case depending on the current context or requirements. When a user has the ability to transfer a case at any point, it ensures that the case can be handed over to another user or group for further action or resolution, reflecting a dynamic and collaborative approach to case management.

In contrast, other scenarios involve processes or system-driven actions that do not require direct user initiation. For example, randomly selecting a user for a feedback survey, creating a new approval process, or reassigning tasks automatically after a set period are more procedural or automated tasks rather than direct user actions. Thus, they do not fit the definition of user-driven scenarios as closely as the ability to transfer a case.