Which option is NOT a valid step in routing verification assignments for a loan case?

Routing verification assignments for a loan case can involve several strategies to ensure that the right personnel reviews the case efficiently. The process typically considers the roles of users, team structures, and hierarchy within the organization.

Routing to the current user is not a valid step in this context because it does not align with the principles of effective case routing. Verification assignments, especially in sensitive processes like loans, need to be directed towards individuals or groups who are qualified to perform the verification. The current user, who may be engaged in other tasks or may lack the necessary authority or qualifications, is generally not considered an appropriate recipient for assignments that require focused attention on verification.

In contrast, routing to a specific user, a team queue, or the reporting manager are valid steps as they target either specific individuals who have the appropriate roles or responsibilities, collective groups that can process the assignments efficiently, or higher authority figures who may need oversight on loan verification processes. Each of these options promotes accountability and ensures that the verification tasks are directed towards the right resources.