Which flow shape indicates an automated system action?

The flow shape that indicates an automated system action is represented by a utility. Utilities are typically used in Pega to define actions that the system can automate without needing direct human interaction. This includes tasks that are executed by the system itself, such as sending notifications, updating data, or performing calculations.

Utilities streamline processes by allowing for seamless integration of system functions. They can be triggered at specific points in a workflow where human input is not necessary, thereby enhancing efficiency and reducing the need for manual intervention.

In contrast to utility, assignment shapes are used for tasks that require user intervention to complete. Process shapes outline the overall flow of activities, including both automated and manual tasks, while subprocess shapes represent a smaller flow that is part of a larger process. This distinction is crucial as it highlights the automated functionality of utilities as an integral part of the Pega platform's ability to facilitate efficient workflow management.