What type of metrics is exposed by default in case management?

In case management, the default exposure of metrics is primarily focused on business metrics. Business metrics are designed to provide insights into the effectiveness of case outcomes and the overall efficiency of business operations. This includes measurements related to key performance indicators (KPIs) that indicate how well an organization is meeting its business objectives and customer needs.

The specific focus on business metrics allows organizations to monitor and evaluate the impact of their case management processes on broader business goals, such as customer satisfaction and operational efficiency. By analyzing these metrics, teams can make informed decisions to optimize processes and improve service delivery.

While process metrics can also be relevant and beneficial for understanding internal workflow performance, in the context of this question, the emphasis is placed on business metrics as the primary default offering in case management.