What type of data is exposed by default in Pega?

In Pega, the framework is designed to enhance visibility into the application's operations, particularly focusing on process flows. By default, it exposes process metrics, which include real-time data about the current stage or status of cases in the workflow. This capability allows developers and users to monitor how cases progress through various stages, facilitating better oversight and management of processes.

Understanding that process metrics are crucial for tracking workflow efficiency and identifying bottlenecks is key. They provide insights into the execution of processes, ensuring that stakeholders can assess how well a case is moving through its lifecycle.

On the other hand, while business metrics are invaluable for evaluating overall performance and outcomes—such as total sales or customer satisfaction scores—they do not have the same default exposure in Pega. Business metrics typically require further configuration and setup to become available for monitoring, making it essential for users to be aware of how to properly incorporate and utilize them for a holistic view of business performance.