What two types of metrics are used with report data in Pega?

In Pega, the two types of metrics that are used with report data include business metrics and process metrics.

Business metrics reflect the overall performance and effectiveness of the business processes. They typically include key performance indicators (KPIs) related to business outcomes, such as customer satisfaction, revenue generation, and market share. By analyzing business metrics, organizations can evaluate their strategic goals and make informed decisions to improve overall performance.

Process metrics, on the other hand, focus specifically on the efficiency and effectiveness of the individual processes within the organization. These might include measurements such as cycle time, error rates, and throughput. By monitoring these metrics, organizations can identify bottlenecks, redundant steps, and opportunities for process improvement.

Understanding the distinction between these types of metrics is essential for effectively leveraging report data in Pega, enabling organizations to align their operations with business objectives and enhance both process performance and overall business success.