What milestones should be set to support an SLA for completing a loan history step within 24 hours?

Setting milestones for a Service Level Agreement (SLA) is crucial for managing expectations and ensuring timely completion of tasks. In the context of completing a loan history step within a 24-hour framework, the goal should align closely with the completion time expected for the task.

Choosing a goal of 24 hours directly corresponds to the requirement that the loan history step must be completed within this timeframe. This sets a clear and achievable target, reflecting the urgency of the task and motivating the team to focus on timely delivery.

The deadline of 48 hours provides a buffer that acknowledges potential setbacks or delays, thus reinforcing the importance of the goal while also accommodating unforeseen circumstances. This structure helps maintain service quality without compromising on accountability.

By setting these specific milestones, the organization ensures that there is clarity around expectations and timelines, which are essential for effective performance measurement and improvement. This approach fosters a sense of urgency within the team while allowing some flexibility, aligning well with the necessity of completing loan history within the stipulated time.