What is the role of a 'case participant' in a Pega application?

A case participant in a Pega application serves to facilitate interactions within case processing. This role is essential because case participants are users who can be involved in a case's lifecycle, allowing for collaborative efforts in managing and resolving the case. Their involvement can include various activities such as reviewing case information, contributing to discussions, or performing specific tasks as required by the case.

This collaborative aspect enhances the overall efficiency of case management as participants can share insights and work together towards achieving case goals. Unlike other roles that might focus on feedback management, analytics, or access authorization, a case participant is primarily focused on engagement and active involvement in the case processing workflow. This interaction-driven role ensures that the right people have a voice in the case management process, making it a vital component of effective case handling in Pega applications.