What is the purpose of adding instructions to a step in a case?

Adding instructions to a step in a case serves the purpose of describing to an end user what should be done in that step. This guidance is crucial for ensuring that users understand the expected actions or processes they need to follow to complete the step effectively. By providing clear instructions, you facilitate better user engagement and help reduce the likelihood of errors, as users can reference the instructions to align their actions with the intended workflow.

The intent behind adding these instructions is to enhance usability and clarity, ensuring that users have the information they need at their fingertips to execute their tasks accurately. This is especially important in complex systems where multiple steps may be involved, as it promotes consistency and efficiency in the execution of tasks.

While defining technical specifications, outlining business objectives, or instructing an architect are all important aspects in different contexts, they do not directly address the immediate need for user guidance at the step level. The focus on end user instructions is what makes this approach effective in driving successful case management outcomes.