What is the modeling technique used to describe how a business application should function in Pega?

The modeling technique that accurately reflects how a business application should function in Pega is case life cycle design. This approach focuses on the various stages that a case goes through from initiation to resolution, outlining the specific steps, processes, and interactions involved in managing that case.

By defining the case life cycle, designers can capture the business requirements and translate them into a structured model that Pega can use to automate process flows, manage data, and engage users effectively. It allows for a clear representation of the different states of a case and the transitions between them, ensuring that the application delivers the required outcomes in an efficient manner.

Other options, while relevant to broader aspects of business applications, do not specifically capture the unique functionality of a Pega application in the same way. Application structure definition is more about the technical framework than functional behavior. Business process mapping focuses on visualizing processes but does not necessarily encompass all aspects of case management that case life cycle design does. Workforce management analysis pertains to optimizing resources and staff deployment, not the operational flow of a specific application.