What is one responsibility of a case worker in a Pega application?

In a Pega application, a case worker is primarily responsible for creating and managing their own cases. This role involves handling specific tasks within the case management process, ensuring that cases are progressing smoothly and that all necessary work is completed in a timely manner. Case workers often interact with various case elements, take actions based on case requirements, and update case statuses to reflect current developments.

This focus on individual case management is essential for maintaining the workflow and operational efficiency within the application, enabling case workers to contribute significantly to the overall process and outcomes.