What is considered a business rule in Pega?

A business rule in Pega is essentially a guideline that directs business decisions. It encapsulates the logic, conditions, and constraints that inform how an organization operates and makes decisions. These rules help ensure consistency in decision-making processes across different transactions and operations.

For instance, business rules can dictate eligibility criteria for certain services, approval pathways for expenditures, or conditions for escalating a case. They are foundational in automating processes and ensuring that outcomes align with the organization's goals and standards.

The other options touch upon aspects of business operations but do not capture the essence of what a business rule represents. Observable outcomes are results of processes rather than guiding principles. Documenting user actions does not influence decisions but rather records them. Approval tasks involve operational activities that may require adherence to business rules but do not themselves constitute those rules.