What is a primary reason for using local actions in case design?

Local actions are integral to case design in Pega because they enhance user experience by allowing users to take specific actions without navigating away from the main flow of a case. This feature is particularly beneficial as it helps retain users on the primary path of the case, ensuring they remain focused and engaged with the overarching goals of the case process.

By keeping users in the primary path, local actions allow for seamless interactions and prevent the fragmentation that can occur when users are taken away from the current case context. This approach not only aids in user efficiency but also supports consistency in case management, reducing the likelihood of errors or omissions that could arise from switching between different processes or screens.

The other choices reflect limitations or misinterpretations of local actions. Some may imply that these actions are restricted to certain points in a case or that they must perform tasks before other actions, which does not capture the flexibility and purpose of local actions in enhancing user engagement throughout the case lifecycle.