What indicates a well-written requirement?

A well-written requirement is characterized by being specific, measurable, and clearly understandable. The statement about minimizing delays in order processing by eliminating routing issues stands out for several reasons.

First, it outlines a specific goal—minimizing delays—which can be measured through performance metrics. This clarity allows stakeholders to assess whether the requirement has been met. Second, it identifies the method to achieve the goal, focusing on eliminating routing issues, which provides insight into the actions necessary for improvement.

In contrast, other options lack the same level of precision or measurability. For example, stating that the system should be easy to use is vague and subjective; what constitutes "easy" varies among users and lacks clear criteria for measuring success. Likewise, collecting feedback from every user is impractical and does not provide a clear outcome for system improvement, while saying users must be able to submit a ticket at any time, though somewhat clear, lacks depth in defining any associated performance metrics or conditions.

Overall, clear, actionable, and measurable language defines a well-written requirement, and the chosen option exemplifies this principle effectively.