What does the term 'case' refer to in Pega?

In Pega, the term 'case' specifically refers to a significant business outcome for stakeholders. A case represents an instance of work that follows a defined process, encompassing all the activities, stages, and decisions required to achieve a particular business goal. This aligns with Pega's focus on case management, where each case can be tracked from initiation through various stages until the desired outcome is reached.

Cases are central to Pega’s application development as they provide a framework for managing complex transactions and workflows within organizations. They allow for efficient handling of requests, customer interactions, or any process requiring structured management. This functionality is key to improving business outcomes, ensuring that stakeholders can understand and visualize the progress and results of their case-related activities.