What does a goal milestone in a service level represent?

A goal milestone in a service level represents the amount of time in which the case should be completed. This concept ensures that there is a defined timeframe for the completion of a case, which helps manage expectations and performance standards in the workflow. When a goal is set within a service level, it acts as a target to provide guidance on how quickly a case should progress toward resolution. Meeting this goal is essential for maintaining service quality and ensuring that cases are handled efficiently and in a timely manner.

This aspect of goal milestones reinforces the importance of service levels in business processes, facilitating better planning and execution of tasks in accordance with organizational standards.