What do flow shapes primarily represent in a business process?

Flow shapes in a business process primarily represent tasks that need to be completed as part of that process. These shapes visually indicate specific actions or operations that contribute to the overall workflow, defining how the process progresses from one step to another. Each task can encapsulate a variety of activities, such as decision-making, data input, or user tasks, which are integral to accomplishing the goals of the business process.

By focusing on tasks, flow shapes help illustrate the dynamic nature of workflows and support clarity in understanding how each task interacts with others within the process. This representation is crucial for process analysis, design, and optimization, enabling stakeholders to visualize the flow of tasks effectively and identify any bottlenecks or areas for improvement within the process.