What are the two main types of user actions in a case life cycle?

The two main types of user actions in a case life cycle are indeed local actions and optional processes. Local actions refer to the activities that a user can perform at any stage of the case without having to follow a strict sequence, allowing for flexibility in the handling of cases. These actions enable users to interact with cases in a way that is contextual to the status and requirements of the specific case.

On the other hand, optional processes are those that may or may not be included in the case life cycle depending on the specific circumstances or user choice. These processes provide the capability to manage additional tasks that might enhance the case but are not mandatory for case progression.

In tandem, these two types of actions allow users to have control over their interaction with cases, effectively supporting both standard operations and more situational requirements within the case management framework.

The other options do not accurately define the categories of user actions within a case life cycle. Required steps and user interactions focus more on the mandatory aspects without acknowledging the optional flexibility. Automated actions and manual inputs do not encompass the full breadth of user interactions, and optional procedures and workflows blur the lines of clear action types intended for the case life cycle context.