Inside a flow rule, how are automated actions represented?

Automated actions within a flow rule in Pega are represented by utility shapes. Utility shapes serve the purpose of executing system functions or automated activities without the need for direct user interaction. They can be used for various tasks, such as executing a script, calling an activity, or sending a notification, which occur automatically within the flow. This makes utility shapes essential for streamlining processes and reducing manual intervention in workflows.

The other shapes mentioned serve different functions within a flow. Assignment shapes are used for human tasks where a user must take action, decision shapes are designed to evaluate conditions to guide the flow based on logical outcomes, and process shapes represent more complex workflows involving multiple steps or subprocesses. Each of these shapes plays its respective role but does not specifically handle automated actions as utility shapes do.