How is work organized within a case at the first level?

Work within a case at the first level is organized by stages. In Pega, stages represent major milestones or steps in a case's lifecycle. They help to structure the progression of work and break down complex processes into manageable, sequential parts. Each stage encompasses one or more steps that pull together related activities, interactions, and decisions, guiding users through the work that needs to be accomplished to resolve the case. This structured approach enhances clarity and ensures that all necessary actions are taken in a logical order, ultimately driving the case towards completion.

Other options such as departments, phases, and timelines could represent various aspects of work organization but do not specifically define the overarching delivery of work within a case. Departments might categorize work based on functional areas; phases suggest a subdivision of work but lack the structured progression that stages provide; and timelines more so represent scheduling rather than the organization of work tasks themselves. Thus, stages are the correct framework to use for organizing work within a case in Pega.