Flow rules in a case life cycle represent which of the following?

Flow rules in a case life cycle represent processes, which outline the sequence of activities involved in handling a case from start to finish. These flows are essential for orchestrating the progression through various stages of a case, guiding how work is processed, and ensuring that all necessary steps are completed.

Processes defined in flow rules enable organizations to visualize and manage complex workflows, detailing how data is gathered, how tasks are performed, and what conditions govern transitions between different states in the case lifecycle. This ensures efficiency and clarity in managing cases, aligning with business objectives and compliance requirements.

The other aspects mentioned—decisions, actions, and outcomes—play important roles within flow rules but do not encapsulate the entirety of what flow rules represent. Decisions guide the routing or branching of flows based on criteria, actions carry out specific tasks, and outcomes are the eventual results of the processes, but it is the processes themselves that are the primary framework provided by flow rules. Thus, defining flow rules as processes accurately captures their function and significance in case management within Pega.